FAQ

Frequently Asked Questions

How long does shipping take?

Orders are normally processed in 1–2 business days. Standard Shipping after dispatch normally takes 4–6 business days. Weekends and United States federal holidays are excluded. Delivery dates are estimates.

How do I track an order?

Tracking is sent to the order email after shipment. It may take time for the carrier to post the first update.

Can I change or cancel an order?

Email us as soon as possible before shipment. We will try to help, but a change or cancellation cannot be guaranteed once processing begins or the order has shipped.

Can I return an item?

You may request an eligible return within 30 days after delivery. The item must be unused, in its original condition and packaging, with the order number or proof of purchase. Approved returns include return instructions or a prepaid label at the merchant's cost.

When will I receive a refund?

After an eligible return is received and approved, the refund is issued to the original payment method within 10 business days. The bank or payment provider may need additional posting time.

What if an item is damaged, missing, or incorrect?

Contact us promptly with the order number and clear photos when applicable. We will review the issue and provide the available resolution.

Which payment methods are accepted?

The methods actually enabled appear during Shopify checkout. Orders are settled in USD. A specific card or wallet is not represented as accepted unless checkout displays it.